Refund and Returns Policy for 9live.org

Welcome to 9live.org. We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. If you’re not fully satisfied, please review our Refund and Returns Policy below.

1. Eligibility for Returns

Items purchased on 9live.org can be returned within 30 days of receipt. To qualify, returns must:

  • Be in their original condition, unused, and with all packaging intact.
  • Include a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Perishable goods (e.g., food, flowers, magazines).
  • Downloadable software or digital content.
  • Personal care items or intimate products.

Please confirm that your product is eligible for return before proceeding.

3. Refund Process

Once we receive and inspect your returned item, you will receive an email notification. If approved, your refund will be processed to the original method of payment. Please note:

  • Refunds may take 7-10 business days to reflect in your account.
  • Original shipping costs are non-refundable.

4. Exchanges

For defective or damaged items, you may request an exchange within 7 days of receiving your order. Please provide photos of the defect or damage to facilitate the process. We will cover the shipping costs for exchanges due to damage or defects.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error. We recommend using a trackable shipping service to ensure your return reaches us safely.

6. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our support team:

Provide your order number, details of the return or exchange, and any additional information required to process your request.

7. Restocking Fees

For returns not due to a defect or error on our part, a restocking fee may apply. Any applicable restocking fee will be communicated before the return is processed.

8. Late or Missing Refunds

If you have not received a refund after the expected processing time:

  • Check your bank account again.
  • Contact your credit card company, as there may be a delay before your refund is posted.
  • If you’ve completed these steps and still have not received your refund, please contact us at [email protected] or call 512-408-3134 for further assistance.

9. Contact Information

For any questions or concerns about our Refund and Returns Policy, please reach out to our support team at:

Thank you for shopping at 9live.org! We appreciate your business and are committed to providing a smooth and satisfactory shopping experience.